Training Courses and Assessment Services 

When Work Relationships Break Down

This programme is for team leaders and managers

18th and 19th September 2024 from 1.00-4.30pm

£120 (no VAT to pay) 2 x half days

Conflict at work is damaging. Damaging to the health and wellbeing of those involved, and to productivity and finance. ACAS commissioned a study into the costs of conflict in the UK workplace and found that

“In total, the cost of conflict to UK organisations was £28.5 billion – the equivalent of more than £1,000 for each employee. Close to 10 million people experienced conflict at work. Of these, over half suffer stress, anxiety or depression as a result; just under 900,000 took time off work; nearly half a million resigned, and more than 300,000 employees were dismissed.”

 Estimating the costs of workplace conflict. Professor Richard Saundry of the University of Sheffield Management School and Professor Peter Urwin of the Centre for Employment Research, University of Westminster. Published in May 21

Preventing conflict from occurring within the workplace would of course be the ideal, but that’s unlikely to ever be entirely achieved. We know that early intervention in conflict is essential however, to prevent conflict escalating into litigation, and for the good of all those involved.

This one day programme (delivered online over 2 half days) aims:

·        To enable you to look at the causes of conflict within the workplace so that these can be avoided where possible.

·        To consider what constitutes ‘bullying’ in the workplace.

·        To look at the human consequences of conflict.

·        To know how to intervene early and what these interventions are.

·        To understand the principles of mediation and when this is appropriate.

·        To consider how we look after those involved in conflict, including those suspended pending investigation.

Empowering Your Team Through Organisational Change

This programme is for team leaders and managers.

11th and 12th September 2024 from 1.00 – 4.30pm

£120 (no VAT to pay) 2 x half days

Being tasked with navigating our teams through organisational changes can be really challenging. We are simultaneously processing what the potential impact of these will be for our lives,  and what this will mean for our teams and our service users.  If we have not been part of the decision making around the changes proposed, or the way in which they are to be implemented, or we are not fully committed to them, making the upheaval of a change process appealing to our team is really tough! This programme is intended to give you the space to work out the best way of empowering both yourselves, and those who work in your teams, to be prepared for and get the best out of an organisational change process (whether you’ve chosen it or not!)

This one day programme (delivered online over 2 half days) aims:

·        To allow you to gain a greater understanding of the human impact of change and the range of responses you may witness in your team.

·        To facilitate an exploration of your own processes -: increasing your self awareness and understanding of your strengths, limitations and emotional triggers around change.

·        To give you the opportunity to plan effectively for the coming changes, being aware of the potential difficulties which may arise.

·        To provide an opportunity to consider different strategies to empower your team.

·        To help create a cohesive, participative and supportive team working climate through the programme, making links with other supportive peers from different organisations.

·        To help you to express your own needs, feelings and ideas openly and encourage others to do likewise.

Employment Accessibility Training